--- title: How Outsourcing RCM Transformed a HealthTech Leader's Operations description: How Outsourcing RCM Transformed a HealthTech Leader's Operations image: https://pages.flatworldsolutions.com/hubfs/icon-shedule.png --- [Skip to main content](https://pages.flatworldsolutions.com/case-study/how-outsourcing-rcm-transformed-a-healthtech-leaders-operations#main) [![fws-logo](https://pages.flatworldsolutions.com/hs-fs/hubfs/fws-logo.webp?width=242&height=65&name=fws-logo.webp) ![fws-logo](https://pages.flatworldsolutions.com/hs-fs/hubfs/fws-logo.webp?width=242&height=65&name=fws-logo.webp) ![fws-logo](https://pages.flatworldsolutions.com/hs-fs/hubfs/fws-logo.webp?width=242&height=65&name=fws-logo.webp) ![fws-logo](https://pages.flatworldsolutions.com/hs-fs/hubfs/fws-logo.webp?width=242&height=65&name=fws-logo.webp)](https://pages.flatworldsolutions.com/) Open main navigation Close main navigation **98% Billing Accuracy: How Outsourcing RCM Transformed a HealthTech Leader's Operations** ![bannerimage-2](https://pages.flatworldsolutions.com/hs-fs/hubfs/bannerimage-2.png?width=1251&height=806&name=bannerimage-2.png) ## The Challenge: Growth Pains Threaten Industry Leader A prominent US medical billing company that has specialized in RCM and SCM services for dermatologists and cosmetic surgeons since 2008 faced a critical crossroads. As its business expanded, managing growth became increasingly challenging. The company needed to enhance efficiency and reduce costs without compromising its position as an industry leader. Turnaround time they are emerged as the most significant pain point, directly impacting customer retention. Studies show that quick-responding businesses convert 35-50% of their sales opportunities, so addressing this issue has become paramount. ![the-challenge](https://pages.flatworldsolutions.com/hs-fs/hubfs/the-challenge.png?width=965&height=880&name=the-challenge.png) ## The Client: A **HealthTech** Pioneer at a Crossroads As a key player in the HealthTech B2B sector, the client's survival hinged on data privacy, security compliance, and seamless user experiences. To navigate the highly competitive landscape and maintain efficiency, they urgently needed to outsource their RCM operations. ### The Solution: Data-Driven Strategy Saves the Day Flatworld Solutions, with over two decades of experience optimizing RCM systems, stepped in to tackle the challenges. Our team: ![Timely eligibility](https://pages.flatworldsolutions.com/hs-fs/hubfs/Timely%20eligibility.png?width=100&height=74&name=Timely%20eligibility.png) Directly engaged in client interactions to identify root causes ![3](https://pages.flatworldsolutions.com/hs-fs/hubfs/3.png?width=100&height=74&name=3.png) Leveraged data-driven insights and regulatory expertise to develop customized solutions ![Enhanced client ](https://pages.flatworldsolutions.com/hs-fs/hubfs/Enhanced%20client%20.png?width=100&height=74&name=Enhanced%20client%20.png) Handled eligibility and benefit verification, pre-authorization, and A/R follow-up within a strict two-day timeline ![And-continued](https://pages.flatworldsolutions.com/hs-fs/hubfs/And-continued.png?width=100&height=74&name=And-continued.png) Provided focused training to address knowledge gaps in home and lab-based sleep study services ## The Results: Optimum Performance Achieved Our strategic partnership yielded remarkable results: - 98% billing accuracy maintained - 24-hour turnaround time for received files - Growth from 1 FTE to 72 FTEs over eight years - Improved claim approval rates - Reduced operational costs - Fewer claim denials and faster payments - Enhanced staff productivity The client now operates with improved efficiency and reduced costs and maintains its industry-leading position. ![Leverage Our](https://pages.flatworldsolutions.com/hs-fs/hubfs/Leverage%20Our.png?width=1072&height=957&name=Leverage%20Our.png) ![cta-icon](https://pages.flatworldsolutions.com/hs-fs/hubfs/hand_Shak.png?width=100&height=84&name=hand_Shak.png) ## Elevate Your HealthTech Business Keep operational inefficiencies from holding your business back—partner with Flatworld Solutions to transform your RCM operations and unlock your company's full potential. Contact us today to learn how we can tailor our solutions to your unique needs and help you achieve similar success. 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